Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.
Processing Time:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
International Shipping Rates and Estimates:
- Flat Rate Shipping: We offer free shipping worldwide.
- Shipping to: United States
- Order Handling Time: 1 to 2 business days
- Transit Time: 4 to 7 business days
- Processing Time: Orders are processed within 1 to 2 business days.
- Shipping Fees: Free shipping
- Shipping Methods: We offer standard and expedited shipping options.
Tracking Your Order:
All orders include tracking information, which is usually sent via email within 48 hours after your order has been shipped. You can also track your order using your email and order number.
Customs & Duties:
Please note that all shipping charges (or free shipping promos) listed do NOT include customs, duties, and taxes. The recipient is responsible for any customs, clearing, and other fees required to ship internationally. We are not responsible for these additional charges.
Lost/Stolen Packages:
Once your order has left our warehouse, we are not responsible for it. If there is a tracking number, your order has been dispatched and is in transit. If your order does not arrive or is delayed, you are responsible for contacting the carrier and filing a claim.
My Order Hasn’t Arrived:
If you haven’t received your order within 20 business days, please contact us, and we will refund you the full amount.
Contact Information:
- Email: Support@urbanluxegear.com
- Phone: +1 (956) 238-7908
- Address: 8050 SW 72nd Ave #2705, Miami, FL 33143